Job Details

About the Role

Canon USA's Dispatch Supervisors are responsible for day to day supervision of the dispatch department.

Your Impact

- Monitors all telephone queues to ensure that the Dispatchers are at their desks, logged on and ready to workduring the hours designated by the individual work schedules.
- Guides Lead Dispatchers to ensure that the customer pick up times and technician pick up times are within targets.
- Responsible for guiding and controlling all incoming and outgoing calls from BSM technicians and customers when necessary within the region, and to work along with Service management to ensure compliance and direction of effort.
- Coordinates efforts with Dispatch Manager to control and guide Dispatch personnel.
- Evaluates performance based on weekly reports.
- Communicates with internal departments such as Data Management, Customer Service, Operations Managers, Credit and Collections, and Contracts.
- Sets appropriate example with professionalism, and good attendance and punctuality.
- Perform all required management tasks regarding personnel including interviewing, training, employee development and employee discussions.

About You: The Skills & Expertise You Bring

- Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
- Minimum 2 years experience as a Lead.
- Detail oriented, articulate, strong communication skills and well-organized.
- Microsoft Office background, particularly Excel, required.
- Prior Oracle experience/testing a plus.
- MWA (ADS) experience preferred.
- May occasionally work a different shift due to business needs.

We are providing the anticipated base salary range for this role: $50,020 - $74,930 annually.

Company Overview

About our Company -#CUSA

Workstyle Description

Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.

Posting Tags

#LI-RH1 #PM19 #LI-Hybrid