Job Details

Duties and Responsibilities:

Greet all guests in a warm and enthusiastic manner and assist in seating guests as needed.

Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.

Memorize menu selections and wines including being familiar with daily specials and basic ingredients. Must be able to prepare cocktails and serve beer/wine.

Write order on check or memorize order.

Relay order to kitchen and service bar utilizing point of sale system.

Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.

Total bill and accept payment or refer guest to cashier.

Clear and reset counters or table at conclusion of each course.

Assist in cleaning and wiping down of service areas and prep areas.

Notify a manager immediately of any guest complaints.

Practice and observe all safety rules and procedures.

Maintain and follow all cash handling procedures.

Requirements:

• Minimum lifting and pulling of 50 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Standing for long periods of time.
• Must have exceptional customer service skills.
• Must be flexible with schedule and adjust to business needs of the Hotel.

EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

-Pass drug screen & background check.

-Complete ServSafe Alcohol and Food Service Certification courses.