Job Details

Penn National Gaming - - Responsibilities: Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.; Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.; Attracts and manages customers through weekly telemarketing and in person contact on the casino floor.; Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the guest loyalty reward program.; Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.