Job Details

Position Title: Junior Intake Specialist

The Junior Intake Specialist plays a crucial role in the legal team, focusing on family law and employment law matters. This position involves conducting initial intake calls, gathering essential information, and assessing potential client fit. The specialist will navigate challenging conversations with clients, requiring a high level of emotional intelligence and communication skills. The ideal candidate will thrive in a fast-paced environment and contribute to the firm's client-focused culture. This role offers opportunities for personal growth and professional development within a supportive team. The position is designed for individuals who are committed to long-term success in a legal setting.

Salary Range: $22.00 - $30.00 / Hour DOE

Junior Intake Specialist Responsibilities:

• Conduct initial intake calls for family law and employment law matters
• Gather detailed factual information and identify key legal issues
• Assess urgency, professionalism, and potential fit with firm criteria
• Provide clear information regarding the consultation process and fee structures
• Document thorough intake notes in the case management system
• Schedule consultations and coordinate calendars
• Follow up with prospective clients as appropriate
• Maintain confidentiality and professionalism at all times

Junior Intake Specialist Requirements:

• Most recent work experience must be as a legal intake specialist.
• Minimum 1 year of experience in a legal intake, legal assistant, or paralegal role
• No employment gaps in the last 3 years
• Native English speaker
• Strong written and verbal communication skills
• High emotional intelligence and the ability to remain calm in high-conflict conversations
• Ability to discuss legal fees confidently and clearly
• Proficient with CRM or case management systems
• Experience in family law and/or employment law is preferred
• Experience with high-net-worth clients ($300-500K+) is preferred
• Familiarity with MyCase, RingCentral, or similar systems is preferred
• Experience screening high-conflict or emotionally charged matters is preferred
• A bachelor's degree or a paralegal certificate is preferred
• Chinese or Mandarin speaking is preferred

Benefits:

• 401K with 3% match, eligible after 1 year
• Medical, Dental & Vision coverage
• Flexible PTO policy with 2 weeks for the first 2 years and 3 weeks thereafter
• 10 paid holidays
• Life insurance

If you are a Junior Intake Specialist looking to take the next step in your career, apply now! #LI-RB1