Job Details

Role - Scrum Master Patient Strategy /Patient Services

Location - San Francisco, CA (REMOTE)

FTE

Experience - 10+

Must Have Technical/Functional Skills

• 8+ years of experience as a Scrum Master or Agile Delivery Lead.

• Experience supporting or delivering initiatives in pharma commercial, patient

• engagement, patient services, or related healthcare programs.

• Strong understanding of patient services workflows (onboarding, benefits, adherence).

• Experience working in regulated pharma commercial environments.

• Excellent facilitation and stakeholder management skills.

Roles & Responsibilities

• Act as Scrum Master for one or more Agile teams delivering Patient Services /

• Patient Strategy solutions.

• Facilitate all Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)

Support execution of initiatives related to:

• Patient onboarding and enrollment

• Benefits investigation and access services

• Patient adherence and persistence programs o Patient support services (PSP / HUB models)

• Remove impediments related to cross-functional dependencies (Commercial, IT, Compliance, HUB vendors).

• Work closely with Product Owners and BSAs to ensure backlog items reflect patient-centric outcomes.

• Track and report delivery metrics (velocity, sprint health, risks, depende ncies).

• Ensure Agile delivery aligns with pharma compliance, including GDPR/HIPAA, consent management, and MLR processes.

Support coordination across multiple teams and vendors involved in patient services execution