Job Details

Position Overview:
As a Shift Leader, you will effectively oversee operational activities in the absence of management during non-service hours and assist during service hours. Your leadership will guide the team in delivering exceptional service while maintaining efficiency and productivity.

Key Responsibilities:

• Supervision:
  • Lead opening and closing activities during non-service hours.
  • Provide clear direction to crew members to ensure smooth operation.
  • Address immediate performance issues and escalate to the unit manager for further action when necessary.
• Quality, Service, and Cleanliness (Q.S.C.) Standards:
  • Monitor product quality and implement corrective actions as needed.
  • Ensure adherence to the cleaning plan for the store.
  • Oversee the organization of service lines and staffing during shifts.
  • Evaluate service efficiency and address concerns promptly.
  • Exhibit a positive and engaging customer service attitude at all times.
• Operational Controls:
  • Adhere to flowcharts, prep projections, and building charts for operations.
  • Monitor labor costs in relation to sales and recommend adjustments.
  • Follow established plans set by the unit manager.
  • Minimize food waste to control food costs.
• Training and Development:
  • Assist in the training and cross-training of crew members as directed.
• Compliance with Policies:
  • Follow all procedures outlined in the Operational Procedures Manual.
  • Ensure accurate time card management and compliance with wage/hour regulations.
  • Adhere to cash control and banking policies; understand register procedures.
  • Promote and maintain a safe working environment by following safety protocols.
  • Guarantee compliance with dress code at all times.
  • Adhere to maintenance procedures and scheduled preventative maintenance duties.
• Employee Relations:
  • Utilize consistent practices in supervision to maintain a positive team environment.
  • Inform the unit manager of performance or discipline issues with detailed information.

• Knowledge: Comprehensive understanding of operational procedures and standards.
• Education: High school diploma or equivalent.
• Experience: Minimum of 1 year in the restaurant industry.
• Age Requirement: Must be at least 18 years of age.

Join our team and help us create an outstanding customer experience at our restaurant located at Gulfport, MS.