Job Details

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.

Job Title: Document Management Specialist

Location: Columbia, SC 29210

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Remote, with one required in-office day per month. Hybrid and fully in-office options are also available.

shift:4-day workweek, 10-hour shifts (7AM-6PM or 8AM-7PM) with weekends off and one midweek day off (Tuesday, Wednesday, or Thursday).
Alternative: 5-day workweek, 8-hour shifts with weekends off.

Job Description

• We are seeking a detail-oriented and professional Utility Billing Specialist to join our team.
• This role involves frequent communication with utility vendors to negotiate fee waivers and resolve billing issues.
• The ideal candidate will demonstrate strong communication skills, time management, and proficiency in Microsoft Office tools.

• Contact utility providers via phone, email, and fax to negotiate fee waivers and resolve billing discrepancies.
• Maintain professionalism and composure when dealing with challenging vendor interactions.
• Accurately manage multiple accounts and tasks simultaneously.
• Collaborate with internal teams and participate in team chats for support and guidance.
• Complete UBK (Utility Bill Knowledge) training and initial team onboarding.

• Excellent verbal and written communication skills
• Professional phone presence
• Strong time management and multitasking abilities
• Proficiency in Microsoft Office Suite (Word, Excel, Teams, Outlook)

• Initial UBK training (2-2.5 days) conducted in-office.
• First day of team training also in-office for setup ease.
• Two-week structured team training followed by a three-month training phase with ongoing support from team leads and peers.

• Must score 20 or above on the Wonderlic assessment.
• Comfortable working independently with access to team support.
• Willingness to attend one in-office day per month (date pre-selected).

• We are seeking detail-oriented candidates to join our Document Management team, responsible for retrieving missing invoice data from utility providers across the U.S. and Canada.
• This role involves extensive phone communication and requires a high level of accuracy, efficiency, and professionalism.

• Contact utility providers via phone (up to 8 hours/day), email, or fax to obtain invoice data.
• Negotiate fee waivers or due date extensions when necessary.
• Evaluate and prioritize invoices based on key data points.
• Accurately update internal systems with relevant information.
• Communicate clearly with internal and external stakeholders.
• Meet or exceed performance targets and KPIs.
• Contribute to process improvement initiatives.

• Professional phone presence and strong communication skills.
• Ability to negotiate effectively and respectfully.
• Proficient in navigating websites and internal systems.
• Strong time management and multitasking abilities.
• Familiarity with Microsoft Office Suite (Outlook proficiency is a plus).

• Typing speed of at least 45 WPM.
• Advanced Outlook skills.

• Up to 2 years in a phone-based or data entry role with similar responsibilities.

• High school diploma or equivalent required.
• Vocational/technical training or an associate degree in a related field is preferred but not required.
• Relevant certifications are a plus.