Job Details

The TPA Project Coordinator works with and reports to the Product and Data Manager. The position is located at 500 Steed Road, Ridgeland, MS. The person in this position will lead complex projects, mentor administrative staff, manage cross-functional initiatives, and provide strategic support to the Product and Data Manager. This role requires advanced technical expertise and the ability to work independently on high-priority initiatives.

GENERAL JOB DUTIES AND RESPONSIBILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Project Management & Leadership:

• Leads and manages complex TPA projects from initiation through completion, ensuring timely delivery and quality outcomes.
• Assist in developing project plans, timelines, and resource allocation strategies for departmental initiatives.
• Serves as a liaison between technical teams, vendors, and internal stakeholders for major projects.

Technical Coordination:

• Coordinates, prioritizes, and follows up on programming requests for software maintenance and enhancements.
• Follow up with administrative staff to ensure that the testing has been done and results submitted in SMTR.
• Evaluates and recommend system improvements and process optimizations.
• Assists in implementation of new products and/or carriers within the TPA, including training and documentation.
• Troubleshoots complex technical issues and collaborates with IT teams to resolve system problems.

Reporting & Analytics:

• Creates and maintains weekly reports to track ServiceRequest Ticket statuses and project progress.
• Develop monthly and annual reports for accounting, compliance, and executive leadership.
• Analyzes data trends and provides actionable insights to improve operational efficiency.

Communications & Administration:

• Creates, edits, reviews, and approves TPA communications located in the administrative system.
• Develops and maintains standard operating procedures and documentation for the department.
• Assists the Product and Data Manager with strategic administrative tasks and special projects.

Process Improvement:

• Identifies opportunities for process improvements and implements solutions.
• Develop training materials and conduct training sessions for new systems and procedures.
• Ensures quality control and compliance with company policies and industry regulations.
• Performs other duties as assigned by the Product and Data Manager or the Senior Project Coordinator.

EXPERIENCE AND EDUCATIONREQUIREMENTS:

• High School Diploma required; Associate's degree required, Bachelor's degree preferred.
• Minimum 3-5 years of experience in project coordination, administration, or related field (TPA/healthcare experience strongly preferred).
• Proven track record of successfully managing multiple complex projects simultaneously.
• Must have exceptional communication, leadership, and organizational skills with ability to multitask effectively.
• Must have excellent computer skills with advanced experience in Microsoft Tools.
• Advanced skill levels in Microsoft Excel, Word, PowerPoint, and Outlook are required.
• Experience with project management methodologies and tools is preferred.
• Must possess strong time management, organizational, problem-solving, analytical, and customer service skills.
• Demonstrated ability to work independently, take initiative, and make sound decisions.
• Must be able to work well under pressure with multiple priorities and meet deadlines while maintaining strong attention to detail.

WORKING ENVIRONMENT:

• Must be able to perform in a very high-paced environment and be flexible to multi-task or handle interruptions.
• Ability to work independently with excellent time management skills and minimal supervision.
• Ability to prioritize and work on multiple complex projects while completing deadlines in an organized manner.
• Excellent problem-solving and critical thinking skills along with keen attention to details.
• Strong written and verbal communication, interpersonal, leadership, and relationship building skills.
• Ability to handle stressful situations appropriately and maintain composure under pressure.
• Ability to maintain confidentiality and privacy in every aspect of the job.
• Demonstrates sound judgment and decision-making in ambiguous situations.

JOB ESSENTIAL REQUIREMENTS:

The following are job functions that an employee must be capable of performing with or without reasonable accommodation.

• Must be able to read, write, and speak English fluently. (Bilingual is a plus.)
• Must be able to work as scheduled, including occasional extended hours as needed for project deadlines.
• Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met.
• Must be able to bend, stretch, reach, and sit or stand at a desk during85% of the working day.
• Must be able to remain stationary at workstation for extended times and/or walk throughout the area the division encompasses.

Will require a significant amount of computer usage, view computer screens, and using computer for reporting and all major job functions.