Job Details

IT Support Technician (Tier 1/2)

Location: [Tupelo, MS – Includes on-site travel to client offices. Experience: 1–3 years in an MSP, multi-client, or high-volume IT environment. Education: Not required. We value "Field Intelligence" and hands-on troubleshooting.

The Role: You are the Face of Active DataComm

At ADC, we don't just "fix computers." We manage the technology lifelines for businesses that count on us to stay operational. As a Support Technician, you are our frontline hero. One hour you might be troubleshooting a VoIP issue for a law firm; the next, you're swapping a switch at a manufacturing plant.

What You'll Be Doing

• Multi-Environment Support: Provide "white-glove" technical support for a diverse portfolio of clients across various industries.
• The Daily Stack: Hands-on troubleshooting of Windows/Mac workstations, Microsoft 365 administration, basic networking (VLANs, Wi-Fi, Firewalls), and peripheral hardware.
• On-Site Mobility: Travel to client sites for hardware deployments, network "closet" cleanups, and high-priority hands-on fixes.
• Precision Documentation: Maintain meticulous notes in Ranger (our ticket tracking system). If it isn't documented, it didn't happen.
• Triage & Escalation: Resolve tickets efficiently on the spot, but know exactly when to pull in our Team Lead or Senior Engineers to minimize client downtime.

What We're Looking For

• The Foundation: You have a strong working knowledge of how businesses use IT. You aren't starting at zero; you've been "in the trenches" for at least a year or two.
• The Certification: You are CompTIA A+ certified or are ready to commit to finishing it within your first 90 days. We value the baseline of excellence this represents.
• The MSP Mindset: You thrive in a fast-paced environment where priorities shift. You are organized, punctual, and present a professional image when representing ADC at a client's office.
• The "Support" Attitude: You treat every client like they are our only client. You are patient, clear-headed under pressure, and a natural communicator.

Why Work With Active DataComm?

• Accelerated Learning: You will learn more here in 6 months than you would in 2 years at an internal IT department. You'll see everything from legacy systems to cutting-edge cloud stacks.
• Career Roadmapping: We don't just want you to have your A+; we'll help you map out your path to Network+, Security+, or vendor-specific certifications.
• Leadership Access: We are a structured, growing business where your input matters. You'll work directly with a seasoned leadership team dedicated to your professional growth.
• No Monotony: Every day presents a new puzzle and a new environment.

How to Apply

Submit your resume along with a brief story about a time you solved a technical problem for a frustrated customer and how you turned their day around.

Pro-Tip: We give high priority to candidates who have experience with PSA/Ticketing systems and RMM tools. If you understand the importance of billable time and remote management, we want to talk to you.