Job Details

We are seeking a motivated and detail-oriented Business Analyst to support operational, training, and technology initiatives for a public-sector client. This role is perfect for professionals who enjoy problem-solving, improving processes, working closely with diverse stakeholder groups, and contributing to impactful community-focused programs.

If you thrive in collaborative environments, communicate exceptionally well, and enjoy analyzing business needs to recommend solutions, we want to meet you.

Responsibilities

Business Analysis & Documentation

• Gather, analyze, and document business and functional requirements
• Create process flows, workflows, and supporting documentation
• Support system and application administration and user troubleshooting

Project Coordination

• Assist with planning and managing multiple concurrent projects
• Develop project documentation (timelines, status updates, risks, etc.)
• Support testing activities, including test case development and execution

Training & Facilitation

• Create training materials and user guides
• Deliver training via computer-based, classroom, virtual, and 1:1 formats
• Communicate clearly with diverse audiences, including internal teams, vendors, and external partners

Stakeholder Engagement

• Collaborate with cross-functional teams and vendors
• Help drive change-management initiatives
• Facilitate meetings, gather input, and manage stakeholder expectations

Required Qualifications

• Bachelor's degree in Business, IT, Communications, Public Administration, or related field
• 3+ years of experience in business analysis, project support, or operations
• Strong verbal, written, and presentation communication skills
• Experience documenting requirements and analyzing business processes
• Ability to work onsite regularly and commute reliably to Jackson, MS
• High attention to detail, organization, and follow-through

Preferred Qualifications

• Experience in public-sector, government, or healthcare/Medicaid environments
• Experience with software testing/QA
• Familiarity with change-management frameworks
• Certifications such as CAPM, PMP, CBAP, or similar

Soft Skills That Help You Stand Out

• Strong critical thinking and problem solving
• Self-starter mindset with excellent time management
• Comfortable engaging diverse stakeholder groups
• Team-oriented and proactive

Why This Role?

This is an opportunity to:

• Contribute to meaningful public-sector projects
• Influence process improvements and organizational change
• Grow professionally in a stable, mission-driven environment
• Work closely with leadership and be trusted as a key contributor

NOTE: This is for local Jackson, MS candidates only. Please do not apply if you are unable to commute to Jackson every day.