Job Details

Bankruptcy Process Account Monitor

Responsible for monitoring and updating accounts in the bankruptcy process, ensuring compliance with company policies and all State and Federal statutory and regulatory guidelines. Works to minimize losses, prevent litigation and complete the bankruptcy process within the required time frames according to policies and procedures.

Essential Duties and Responsibilities:

1. Receives and validates new bankruptcy notifications and sets up account in Debt Manager.
2. Reviews accounts to determine the optimal course of action, while ensuring accounts are handled in full compliance with bankruptcy laws and company policies and procedures.
3. Processes all bankruptcy related documentation including but not limited to Proof of Claims and Reaffirmations.
4. Prepares documentation packages for outside counsel on loans that involve the filing of Motion for Relief, Objections, and Agreed Orders.
5. Works with outside counsel to resolve issues where additional information or documentation is needed.
6. Monitors accounts to ensure that outside counsel is working accounts timely and in accordance to the SLA timeframes.
7. Coordinates matters involving disposition of collateral including redemptions, repossessions, voluntary surrenders and foreclosures with the appropriate internal departments.
8. Ensures accounts are properly documented with actions taken, correspondence, and explanation of controllable versus non-controllable delays. Escalates unwarranted delays to Team Lead and/or Supervisor.
9. Monitors accounts for payments and accesses bankruptcy trustee websites to determine the status of payments to trustee. Ensures that payments are applied to accounts correctly.
10. Performs all other responsibilities and duties deemed necessary.

Supervisory Responsibilities:

None

Minimum Required Education, Experience & Knowledge:

• High School Diploma.
• One year related experience and/or training in collection and recovery or consumer bankruptcy.
• Strong communication, interpersonal, and organization skills; time management skills; and professional demeanor.
• Competent in Consumer Financial Protection Bureau (CFPB) and State/Federal Regulatory requirements relative to bankruptcy and/or collection work.
• Proficient knowledge of Microsoft Office products to include Word, Excel, PowerPoint.

Essential Mental & Physical Requirements:

• Ability to work under stress and meet deadlines.
• Ability to adapt quickly to changing priorities.
• Ability to work independently within a fast-paced environment.
• Ability to implement or support initiatives as assigned.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to travel if required about 10% of the time to perform the essential job functions.
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.