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Job Details

Night Auditor / Guest Service Representative

  2026-04-06     A&R Hospitality     Gulfport,MS  
Description:

Description
Night Auditor / Guest Service Representative - Hampton Inn Gulfport (Opening April 2026)

Location: 400 Beach Blvd, Gulfport, Mississippi, 39507

Company: A&R Group

Job Type: Full-time & Part-time | Hourly, Non-Exempt

NOW HIRING: NIGHT AUDITOR / GUEST SERVICE REPRESENTATIVE

Hampton Inn - Gulfport, Mississippi Grand Opening April 2026 | Join the Opening Team of a Brand-New Hilton Property

A&R Group is preparing to open the new Hampton Inn Gulfport in April 2026, and we are seeking dependable, detail-oriented Night Auditors / Guest Service Representatives to support overnight operations and ensure a smooth, welcoming experience for all guests. This role is essential to hotel security, guest satisfaction, and the accurate completion of the nightly audit.

Both full-time and part-time positions are available.

Role Overview

The Night Auditor/GSR oversees front desk operations during overnight hours, provides exceptional guest service, and completes the nightly audit according to Hilton and A&R standards. This position also supports breakfast setup and assists other departments as needed.

Key Responsibilities

  • Greet, check in, and check out guests with professionalism and efficiency
  • Provide excellent customer service, answer phone calls, and assist with guest inquiries
  • Make same-day and future reservations; block rooms based on guest needs and availability
  • Pre-register group arrivals, prepare key packets, and organize arrival materials
  • Register guests, verify payment methods, and ensure accurate documentation
  • Enter credit card and ID information securely into the property management system
  • Anticipate guest needs and respond promptly and courteously
  • Address and resolve guest complaints to ensure satisfaction
  • Document guest requests and communicate follow-up needs to appropriate departments
  • Complete nightly audit tasks according to brand and company standards
  • Prepare and submit required nightly reports to corporate staff
  • Assist with breakfast setup during early morning hours
  • Support other departments as needed, including Housekeeping, Laundry, and events
  • Maintain cleanliness of the front desk and back office areas
  • Handle Lost & Found items according to policy
  • Protect confidentiality of company information and guest data
  • Uphold all Hilton brand standards, A&R policies, and safety procedures
  • Serve as a Brand Ambassador for A&R Group's culture, mission, and values
  • Perform other duties as assigned
Qualifications
  • Previous hospitality experience preferred but not required
  • Intermediate computer proficiency, including Microsoft Office
  • Must be available to work overnight shifts, including weekends and holidays as needed
  • High energy, self-motivated, and able to work independently
  • Strong customer-service and communication skills
  • Ability to work in a fast-paced, high-pressure environment
  • Strong problem-solving skills and ability to manage multiple priorities
  • Dependable, adaptable, and results-driven
  • Passion for delivering exceptional guest service
  • Ability to stand, walk, bend, and move throughout the hotel for extended periods
  • Ability to lift up to 25 lbs. and perform repetitive arm and hand movements
  • Professional, ethical, and a strong team player
  • Quick learner with strong attention to detail
Working Conditions
  • Frequent standing, walking, bending, and lifting
  • Repetitive movements of shoulders, elbows, and hands
  • Ability to push, pull, and carry moderate weight
  • Overnight schedule with early-morning responsibilities
Why Join A&R Group?
  • Be part of the opening team for a brand-new Hampton Inn
  • Supportive leadership and a people-focused culture
  • Opportunities for growth within a rapidly expanding hospitality company
  • Competitive pay and benefits


Please submit your resume and indicate whether you are seeking full-time, part-time, or either.

Company Information
A&R Group is a vertically integrated turn-key hospitality firm focused on developing and operating high-value hotels through partnerships with globally recognized hotel brands. Equipped with full-service Development, Design, Construction and Hospitality Management teams, A&R is capable of addressing every stage of the process - from initial conception to ongoing maintenance and operations, A&R is the one-stop shop for every hospitality requisite.


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