Job Details

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Located in Biloxi, MS

Salary: $15

Customer Service Representative

Location: Biloxi, MS

Pay: $15.00/hour

Status: Full-Time

Role Overview

We are seeking a high-energy Customer Service Representative (CSR) to join our team. This isn't your typical 'sit-at-a-desk' role, you will be the vital link between our customers, our sales team, and our shipping department. This position requires someone who is highly organized, proficient with administrative paperwork, and enjoys a fast-paced environment that keeps them moving throughout the day.

Key Responsibilities

• Order Coordination: Work closely with the sales team to process incoming orders and ensure all client specifications are met.
• Logistics & Shipping: Track order progress from the initial sale to final shipment, ensuring timely delivery and accurate documentation.
• Departmental Liaison: Physically move between departments (Sales, Warehouse, and Shipping) throughout the day to verify order status and relay critical information.
• Heavy Documentation: Manage a high volume of paperwork, including shipping manifests, invoices, and customer files, with 100% accuracy.
• Client Relations: Provide professional updates to customers regarding their order status and resolve any shipping-related inquiries.

Requirements

• Active Nature: This role requires the physical stamina to walk between various departments and warehouse areas consistently throughout the shift.
• Computer Proficiency: Must be comfortable navigating order management software and performing digital data entry.
• Detail-Oriented: A strong 'eye for detail' is required to manage complex paperwork and prevent shipping errors.
• Coachability: Ability to take direction well from multiple department heads and adapt to changing priorities.
• Experience: At least 2 years of previous customer service or administrative experience is preferred.

#2606MS

Express Office: Biloxi-Gulfport

979 Tommy Munro Drive

Biloxi, MS 39532