Job Details

Admissions Support Specialist (Remote U.S.) Location: Fully Remote (United States Only) Schedule: MondayFriday, 9:00 AM 5:00 PM EST Employment Type: Full-Time
About Us We are a growing Chronic Care Management (CCM) organization dedicated to supporting patients with complex medical needs through proactive communication, compliance oversight, and compassionate care coordination.
As we continue to grow, we are seeking a dependable and organized Admissions Support Specialist to serve as the front-line voice of our company.
Position Summary The Admissions Support Specialist supports the Admissions Manager and clinical team by managing incoming calls, coordinating appointments, assisting with compliance tracking, and supporting intake and RPM processes. This role is critical to maintaining patient experience and ensuring required patient engagement standards are met. This is a fully remote position requiring consistent availability from 9:00 AM 5:00 PM EST.
Responsibilities Patient Communication Answer incoming calls professionally and warmly
Route calls to appropriate clinical or administrative staff
Document patient interactions accurately
Serve as a welcoming, patient-centered representative of the company
Appointment Coordination Conduct appointment reminder calls
Confirm or reschedule appointments
Track missed appointments and follow up as directed
Administrative Support Manage incoming and outgoing fax communications
Assist with document routing and internal coordination
Support provider schedule oversight as needed
Compliance & Tracking Assist with annual visit tracking
Help ensure required monthly patient contact documentation
Identify and escalate patient engagement gaps
Support RPM equipment coordination and tracking
Qualifications Prior healthcare administrative experience preferred
Experience with EHR systems strongly preferred
Strong verbal communication skills
Highly organized and detail-oriented
Able to work independently in a remote environment
Reliable high-speed internet and private workspace
Compensation & Benefits Hourly Pay: $19$23/hour (based on experience)
Paid Time Off (PTO)
Fully remote role
Opportunity for advancement within a growing healthcare organization
What Makes Someone Successful Here Calm, friendly, and confident on the phone
Takes ownership of tasks
Follows systems carefully
Values teamwork and accountability
Understands the importance of compliance in healthcare