Job Details

Scheduling Coordinator

Job Summary LHH Recruitment Solutions is seeking an experienced Scheduling Coordinator who will play a vital role in delivering exceptional customer service within our clients remote call center. Responsibilities include managing patient communications, scheduling appointments, providing basic technical support, and supporting wellness programs. This role requires professionalism, empathy, and the ability to handle high call volumes while maintaining a positive patient experience. Location: Remote (Work from Home ET Hours) Shifts: 8:00 am

5:00 pm EST and 9:00 am

6:00 pm EST Compensation: $21.00 - $23.00 per hour depending on experience Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Responsibilities

Champion exceptional customer service as a collaborative Marathon Health teammate
Manage incoming patient communications, including calls and written inquiries
Schedule services using Salesforce and/or Athena EMR
Provide basic technical support (e.g., password resets, portal navigation)
Respond professionally to patient inquiries, manage conflict, and build rapport
Accurately document and maintain patient records
Support wellness and incentive programs through data entry and portal updates
Monitor feedback and escalate concerns appropriately
Collaborate with the Patient Support Team to integrate service into operations
Exhibit sound decision-making and practical judgment in all interactions
Independently research and leverage available resources to resolve issues
Maintain strong accountability for work, outcomes, and follow-through
Be receptive and open to constructive feedback and coaching
Demonstrate dependable and consistent attendance
Adapt effectively to changes in processes, priorities, or the work environment
Perform additional duties as needed to support the team
Qualifications

Bachelors Degree preferred
Minimum 1 year of customer service experience (call center required)
Healthcare or insurance industry experience preferred
Preferred background in a healthcare setting
Excellent verbal and written communication skills
Pleasant, patient, and composed demeanor
Ability to remain calm under pressure and handle complaints or conflicts positively and effectively
Strong problem-solving and critical-thinking abilities
High attention to detail - Practical, effective decision-making skills
Good organizational skills with the ability to manage time-sensitive tasks
Self-motivated to work independently or collaboratively as part of a team
Strong sense of accountability and ownership
Openness to feedback and coaching
Ability to quickly adjust to changes in processes or priorities
Proficiency in Microsoft Office, Teams, and SharePoint
Experience with Athena EMR and Salesforce highly preferred
Ability to toggle between multiple systems (4 total)
Strong customer service ethic
Awareness and adherence to confidentiality standards
Pay Details: $21.00 to $23.00 per hour
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply