Job Details

Title - Technical Program Manager - Enterprise Systems, Infrastructure, &
IT Operations
Location - SFO, Bay area, CA
Duration - 6+ months

Job Description
We are seeking a detail-oriented and proactive individual to join our Enterprise
Systems, Infrastructure, & IT Operations team as a Contingent Worker.
The primary responsibility of this role is to lead and support a broad range of
initiatives across enterprise systems, infrastructure, and IT operations,
enhancing PMO governance, standards, and operating frameworks. The ideal
candidate will work closely with senior leaders and cross-functional teams to
deliver IT programs and advance IT maturity.

Roles and Responsibilities:
• Lead end-to-end delivery of IT programs spanning enterprise systems,
infrastructure, and operational initiatives
• Develop project plans, timelines, and roadmaps aligned to business
and technical priorities
• Identify dependencies, risks, and constraints, and communicate
mitigation plans
• Manage budgets, resources, and vendor deliverables as needed
• Collaborate with enterprise systems teams (ERP, finance, HRIS, supply
chain, CRM), infrastructure, and IT operations
• Facilitate alignment between business stakeholders, technical leads,
and executive sponsors
• Contribute to PMO governance frameworks and standardized
processes
• Establish consistent project intake, prioritization, and portfolio
management practices
• Mentor team members and champion continuous improvement
• Provide clear status reports and executive-level presentations
summarizing progress and risks
• Ensure documentation, meeting notes, and project materials are
complete and up to date
• Partner with business teams on change management, go-live
readiness, and post-launch stabilization

Required Qualifications
• Strong experience managing complex technical programs in an IT
organization
• Background delivering projects in at least two of the following areas:
• Enterprise systems (ERP, HR, CRM, finance, supply chain, etc.)
• Infrastructure (network, data center, servers, storage, cloud)
• IT operations (service management, automation, monitoring,
support)
• Demonstrated ability to work with both technical and business
stakeholders
• Experience managing vendors, partners, and cross-functional
workstreams
• Excellent communication skills, including the ability to translate
technical concepts for non-technical audiences
• Strong problem-solving skills and ability to drive clarity in ambiguous
situations
• Ability to manage multiple concurrent initiatives with competing
priorities
• Experience with setting up and managing projects in Jira and
Confluence
• Familiarity with frameworks such as Agile, Waterfall, ITIL, and hybrid
models
• Ability to create and maintain effective project documents,
dashboards, and reports

Preferred Qualifications
• Experience contributing to or establishing PMO governance and
standards
• Experience with enterprise portfolio management tools
• Comfort working in environments undergoing transformation or
modernization
• Certifications such as PMP, PgMP, CSM, ITIL Foundation, or SAFe
credentials
• Experience with cloud platforms and modern enterprise SaaS
ecosystems
• Background with integrations, data flows, and cross-system
dependencies

Core Competencies
• Leadership and influence across diverse technical teams
• Strong organizational and time-management abilities
• Clear and effective communication across all levels of the
organization
• Analytical thinking and structured problem solving
• Adaptability to changing business needs and priorities
• Technical curiosity and eagerness to learn new domains
• High accountability and ownership of outcomes