Job Details

Business Customer Specialist - Programs

Location

Oakland, CA

Onsite Flexibility

Hybrid - onsite at least 1x per month

Contract Details

• Position Type: Contract
• Contract Duration: 6 months
• Start: As soon as possible
• Pay Rate: $45.00-$50.00 / Hour (USD)

Job Summary

The role is seeking a dedicated Customer Support Specialist to support the Vehicle to Everything (V2X) Residential Pilot. This role will serve as the primary point of contact for customer communications related to pilot enrollment and participation, supporting a significant increase in customer volume as the pilot expands. The position will work closely with program managers, internal stakeholders, and external OEM partners to ensure smooth and timely customer experience.

Key Responsibilities

Customer Communications

• Serve as the primary responder to inbound customer inquiries related to the V2X Residential Pilot
• Monitor and manage a shared pilot inbox, ensuring timely and accurate responses
• Conduct outbound phone calls to customers to support enrollment, troubleshoot issues, and confirm next steps

Enrollment & Tracking Support

• Track customer enrollment status and progress across pilot milestones
• Coordinate closely with OEM partners and internal teams to reconcile enrollment data
• Maintain accurate customer and enrollment records in tracking tools and spreadsheets

Program Operations Support

• Support high volume enrollment activity (expected to scale to hundreds of participants)
• Identify recurring customer issues or bottlenecks and escalate patterns to the program team
• Support ad hoc reporting and status updates related to enrollment progress
• Contribute to customer enrollment management lessons learned and methods to improve efficiency, timelines and quality of customer engagement

Required Skills

• Strong written and verbal communication skills; comfort interacting directly with customers by email and phone
• Highly organized and detail oriented, with the ability to manage multiple customer cases simultaneously
• Ability to track work accurately and follow defined processes
• Experience in customer support, customer operations, or program support roles

Preferred Skills

• Experience supporting utility, clean energy, EV, or pilot programs with a strong technical component
• Familiarity with CRM systems, enrollment trackers, or spreadsheet based reporting
• Comfort working in a fast paced, evolving pilot environment

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Work Environment / Physical Requirements

• LOCAL CANDIDATES ONLY
• Client laptop will be provided

About the Client

Leading natural gas and electric energy company serving millions of customers across the United States. Offers reliable energy delivery and a positive work environment. Join our team and make a difference in your community.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number

26-03773

#LI-GTT #LI-Hybrid