Job Details

A company is looking for a Customer Service Manager to lead and enhance customer experience.Key ResponsibilitiesOversee daily operations of the Customer Service team, including scheduling and performance monitoringRespond to customer inquiries and manage order tracking and issue resolutionCollaborate with internal teams to improve customer service processes and gather updates on product issuesRequired QualificationsExperience with Shopify and familiarity with helpdesk systems like Zendesk or GorgiasDemonstrated experience in leading customer service operations and managing team schedulesProven ability to hire, onboard, and develop customer service team membersExperience in a customer service environment managing physical products and international shippingStrong stakeholder management skills and experience working in a remote team environment