Job Details

A company is looking for a Customer Experience Specialist (Spanish Bilingual).Key ResponsibilitiesHandle cancellation and downgrade requests, identifying root causes and executing save strategiesSupport upgrade requests and conduct follow-up outreach to drive product adoptionProvide product expertise and deliver training sessions to enhance customer understanding and usageRequired Qualifications2+ years in Support, Customer Success, or Customer Experience, preferably in SaaS or SMB environmentsFluency in verbal and written communication in SpanishExperience managing a high-volume book of business with a focus on retentionStrong product aptitude to explain features and workflows clearlyFamiliarity with CRM systems and digital customer experience tools