Job Details

* Ensure consistent, high-quality service standards across all outlets* Oversee front-of-house operations, including casino beverage service and restaurant outlets* Verify all opening, closing, and operational procedures are performed to standards* Conduct regular floor presence, including table visits, to ensure guest satisfaction and build relationships* Maintain a clean, safe, and properly functioning environment in all areas* Supervise, coach, and develop supervisors and front-of-house employees* Implement and oversee training programs to ensure service excellence* Conduct employee evaluations, performance appraisals, and development planning* Maintain positive employee relations and administer progressive discipline when necessary* Demonstrate and reinforce service standards (friendly greeting, engagement, guest satisfaction, and warm farewell)* Create and manage schedules to ensure optimal service levels and labor efficiency* Ensure training and staffing plans are executed accurately and timely* Manage budgets, labor costs, and operational expenses while minimizing overtime* Monitor cash handling procedures, including cash drops and cashier accuracy