Job Details

Job Description Job Description Description: Position SummaryThe On-Call Banquet Captain is responsible for leading banquet service staff during events to ensure seamless execution, exceptional guest service, and adherence to service and safety standards. This role acts as the primary point of contact on the floor, coordinating with the Banquet Manager, Culinary team, and Event Coordinator to deliver high-quality events ranging from weddings and corporate meetings to social functions.Key ResponsibilitiesLead, supervise, and support banquet servers and support staff during assigned eventsConduct pre-event briefings to review event details, timelines, service standards, and safety expectationsEnsure proper room setup, table settings, décor placement, and equipment readiness per event ordersOversee food and beverage service, ensuring accuracy, presentation, and timingAct as on-site liaison between guests, clients, kitchen staff, and managementMonitor service flow and make real-time adjustments to maintain guest satisfactionAddress guest concerns or service issues promptly and professionallyEnforce company policies, service standards, and health & safety regulationsAssist with event breakdown, cleanup, and post-event resetComplete post-event reports and provide feedback to management as requestedRequirements: QualificationsMinimum 1–2 years of banquet, catering, or hospitality leadership experience preferredStrong leadership, communication, and problem-solving skillsAbility to manage teams in a fast-paced, high-pressure environmentKnowledge of banquet service styles, food & beverage standards, and event flowProfessional appearance and customer-focused attitudeAbility to stand, walk, lift (up to 50 lbs), and work extended hours as requiredFlexible availability, including evenings, weekends, and holidaysSchedule & Employment StatusOn-call, event-based schedulingShifts assigned based on business needs and availabilityPhysical RequirementsProlonged standing and walkingLifting, carrying, pushing, and pulling event equipmentWorking in both indoor and outdoor event environmentsWork EnvironmentHotel, resort, event venue, or catering facilitiesExposure to kitchen equipment, food service areas, and guest spaces