Job Details

Responsibilities:* Observes guests to respond to their needs.* Follows alcohol awareness procedures regarding company's responsible beverage service, monitors guest consumption, and intervenes as needed according to guidelines.* Takes beverage orders and communicates it to bartender.* Assists in the preparation of drinks and presents drinks to guests.* Serves both alcoholic and non-alcoholic beverages to casino guests.* Requests ID from customers when legal age is questionable.* Removes empty or dirty glasses and bottles and returns them to bar or kitchen.* Keeps service area stocked and cleaned.* Provides fast, exceptional service and receives satisfaction comments on internal shops.* Handles money according to procedure and secures all monies at the end of each shift.* Maintains quick and prompt service while maintaining a smile.* Maintains round times of 20 minutes or less for drink service.* Carries full trays of no more than 20 drinks on tray.* Adheres to department and property policies and procedures.* Maintains knowledge of property information, including memorabilia.* Serves as an ambassador of goodwill while working and at guest and public relation functions.* Works well with others, especially beverage servers, bartenders, barbacks, and beverage supervisor.* Resolves service problems according to guidelines.* Provides personalized service and uses guest name.* Speaks positively when talking with guests and co-workers.* Promotes casino events and programs.* Accepts consequences of not adhering to departmental standards, which may include discipline up to and including termination.Competencies:* Must be able to communicate clearly and effectively with all Hard Rockers and guests* Possess excellent guest service skills.* Must be able to read, write legibly, understand and speak English.* Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Able to work flexible hours and days. Also able to work banquets and special events.* Must meet professional appearance standards as prescribed by Hard Rock policy.* Able to stand and walk for up to four hours wearing one-inch heels.* Able to work in a fast paced and often crowded environment.* Ability to interpret a variety of instructions.* Must project a professional and positive image.* High energy level.* Excellent interpersonal skills.* Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.