Job Details

Collections Rep I Gulfport

Join the Keesler Federal Credit Union team! Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

We currently do not sponsor work related visas.

Position: Collection Rep I

Department: Collections

Reports to: Assistant Manager- Collections

FLSA: Non-Exempt

Summary: Responsible for collecting past due secured and unsecured loans, credit card, and negative shares accounts in a professional, timely, and accurate manner. Assists in the remedy of delinquency by using methods such as phone calls and collection letters.

Supervisory Responsibilities: None.

Essential Functions:

• Works Temenos delinquency queues in a timely and efficient manner.
• Accepts requests for payment by phone on delinquent or negative accounts.
• Analyzes accounts to determine the best collection action.
• Set up repayment plans according to ability to pay.
• Skip traces members who cannot be located.
• Submits accounts for repossession review.
• Submits accounts for charge off review.
• Offsets payments on delinquent accounts and/or as requested by member.
• Resolves past due accounts with members in a professional manner.
• Demonstrates the ability to communicate effectively and professionally, to provide quality service to internal and external members.
• Follows credit union policies and procedures to properly identify members (including account ownership) for whom they are conducting transactions or providing account information.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Effectively manages a high volume of inbound and outbound calls.
• Monitors negative share reports daily and performs file maintenance of accounts accordingly.
• Assist employees with inquiries regarding negative share accounts.
• Performs required file maintenance for manual charge off of negative share accounts, share account closures and revoking overdraft privilege.
• Must be able to proficiently navigate Temenos and Symitar.

Other Duties and Responsibilities: Performs other duties as assigned by management.

Knowledge and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: A high school education or GED.

Experience and Other Requirements:

• 1 - 2 years Collections experience preferred.
• Experience with Temenos and Symitar preferred.
• Must possess a working knowledge of collection laws, strategies, and techniques.
• Must be familiar with fraud techniques and possess the ability to recognize and report same.
• Strong analytical, time management and organization skills are preferred.
• Understanding of Equifax, Experian and Transunion is recommended.
• Must possess an outgoing personality with a helpful attitude and a well-developed telephone service technique aimed at exceptional member service.
• Accuracy and attention to detail required.
• Must always maintain confidentiality and dependability.
• Must possess the ability to work well under pressure and meet deadlines.
• Must possess exceptional communication skills, verbal and written.
• Excellent record keeping and documentation skills.
• Performs a variety of financial and regulatory tasks to collect delinquent Residential and Consumer loans ensuring compliance with the Fair Debt Collections Practices Act as well as all state and federal lending regulations.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Problem Solving- Independent Judgement: Specific, distinct departmental or functional policies, criteria, and goals guide independent judgment and decision making. The job is doing its thinking within the policies and goals for a specific department, branch, or operating entity. There is significant discretion available in the job requiring interpretation of specific policies, laws, and theories. Makes daily operational decisions, but requires concurrence on out of budget or other issues affecting strategic direction.

Computer Skills: Extensive use of personal PC required. Proficiency with Microsoft products to included but not limited to Word and Excel, as well as use of internet and e-mail.

Certificates, Registrations, Licenses and Training:

• Fair Debt Collection Practices Act CUNA exam 45 minutes.
• Communicating Effectively with Difficult People CUNA exam 35 minutes.
• Telephone Communication Skills CUNA exam 30 minutes A1003D.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer and telephone is required. The noise level is that of a normal office environment.

Declaration: The human resources department retains the sole rights and discretion to amend this job description.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.