Job Details

Guest Service Supervisor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Guest Service Supervisor, you'll play a key role in creating a warm, welcoming, and memorable experience for every guest. You'll help lead the team that owns the guest journey from start to finish, ensuring smooth operations, attentive service, and moments that leave a lasting impression long after their stay. Join us and help shape the experience.

The Starting Pay: $20.50

The Day-To-Day:

• Lead, coach, and support a team of Guest Service Representatives.
• Assist with service recovery and problem resolution process for escalated guest issues.
• Provide information to the department on property functions and facilities.
• Create and organize departmental curriculum training material for new hires and current employees, including improvement/refresher training and memos, and communicate and relay information to all employees on varying shifts.
• Support Guest Service Representatives with calls, dispatch coordination, paging, and guest or admin service requests.
• Serve as a point of escalation in complex situations that require additional department or guest attention.
• Interact closely with varying departments to ensure the most appropriate use of resources.
• Utilize provided observations and data to improve process, product or service offerings.

The Ideal Candidate

• Must be 21 years old or older.
• 2+ years of prior relevant experience in supervisory call center or hotel experience.
• High School Diploma, GED or equivalent.

The Perks & Benefits

• Free meals in our employee dining room.
• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.