Job Details

Job SummaryThe Customer Communications Specialist is responsible for shaping how we connect with customers and employees through clear, compelling storytelling within an assigned geographic service area. This role will deliver meaningful, high-impact communications to share Mississippi Power's story through exceptional writing skills and strong project management discipline.As part of the Corporate Communications team, this position will play a critical part in translating business priorities into engaging narratives that build trust, strengthen our brand and drive positive customer sentiment. The work will involve partnering across the organization to develop and execute integrated communications that highlight system improvements, operational excellence and our commitment to the communities we serve across the designated geography.Job QualificationsEducation:Undergraduate degree in public relations, marketing, communications or related field is preferredExperience:At least 3 years of experience in corporate communications, public affairs, advertising, integrated communications, journalism or a related fieldRequired experience:Exceptional writing and editing skills, with the ability to adapt tone and style for different audiences and channelsDemonstrated experience in project management and cross-functional collaborationAbility to quickly synthesize information and produce high-quality content under tight deadlinesStrong organizational skills, attention to detail and a commitment to delivering high-impact workPreferred experience:Regulated, public utility industry business experienceSupporting or participating in crisis or high-pressure communications environmentsCommunity relationships in the assigned geographyA portfolio of professional writing samples with a brief context of audience, objective and impactMajor Job ResponsibilitiesDevelop and execute integrated communication strategies and processes that support infrastructure projects, community initiatives and key business prioritiesCreate and deliver clear, audience-focused content across multiple channels, including digital, print, email, web, and customer outreach materialsPartner closely with project managers and cross-functional teams to translate complex project information into concise, customer-friendly communicationsBuild strong relationships with internal stakeholders, including Power Delivery, Real Estate, and Engineering, to align messaging and ensure accuracyLead and support customer engagement efforts, including public meetings and targeted outreach initiativesManage communications workflows, including content development, review, approval, and stakeholder coordinationPrepare and deliver presentations and updates tailored to internal and external audiencesMonitor and report on customer sentiment and feedback, using insights to refine communication strategies and improve outcomesServe as a point of escalation for customer inquiries, ensuring timely, thoughtful resolutionLead recurring project update meetings with internal partners to track progress and maintain alignmentSupport storm and emergency communications, including activation in the Storm Center and availability for off-hours response as neededCompensation and Benefits: This position may also be eligible for additional compensation, such as an incentive program.Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.Job Identification: 19370Job Category: Communications & External AffairsJob Schedule: Full timeCompany: Mississippi Power#J-18808-Ljbffr