Job Details

After Sales Application Competence Center Manager

We are looking for an experienced and business-oriented After Sales Application Competence Center Manager to join our international team.

In this role, you will act as the central point of contact for our aftermarket business applications, ensuring efficient system performance, continuous improvement, and an excellent user experience across multiple countries and stakeholders.

You will work in a highly international environment, collaborating daily with business users, digital teams, external partners, and key stakeholders across Europe and beyond.

This position is fully remote within Europe.

Key Responsibilities

• Act as the Business Application Owner for aftermarket service applications.
• Manage application support, maintenance, and enhancement activities.
• Coordinate with internal digital teams and external IT partners.
• Drive continuous improvement initiatives and promote best practices.
• Support and animate the Key User community across different countries.
• Ensure efficient incident management and issue resolution processes.
• Identify process inefficiencies and propose innovative solutions.
• Participate in the future modernization and transformation of the current application landscape.
• Contribute to major upcoming projects including system evolution and data migration initiatives.

Profile

We are looking for someone with a strong understanding of after-sales/service business processes combined with an interest in digital applications and systems.

Required Qualifications:

• Experience in After Sales, Service Operations, Warranty Management, or related business areas.
• Good understanding of business applications and process management.
• Strong communication and stakeholder management skills.
• Ability to work in an international and multicultural environment.
• Proactive mindset with strong problem-solving capabilities.
• Fluent English is mandatory.

Nice to Have

• Experience working with service management or warranty systems.
• Exposure to international project management.
• Experience collaborating with remote and offshore teams.

Working Environment

• Fully remote position within Europe.
• International scope with interactions across multiple European countries.
• Collaboration with digital teams based in India and external IT partners.
• Dynamic environment combining operational support and strategic transformation projects.

Our commitment

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Fourchette de rémunération

The annual salary for this position is between €28,700.00-€57,227.89 per year. Factors that may influence the salary include skills, training, experience, and other specific qualifications of the selected candidate.

Other compensation elements

This position may be eligible for short-term bonuses, subject to defined conditions.

Benefits

We offer a competitive total rewards package that may include other benefits and wellness programs. These vary by position and location and are designed to support the health, safety, and success of our employees.

Equality of treatment and non-discrimination

Carrier is committed to equality of treatment and non-discrimination.

All qualified candidates will be considered without distinction of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected category.

If you need a reasonable accommodation to participate in the recruitment process, contact us at Carrier.Recruiting@carrier.com.

Application deadline

Applications will be accepted for at least 14 days from the date of publication: 30 June 2026

Candidate privacy notice

Please click on the link below to review the candidate privacy notice.

Use of AI

Technology tools, including AI-based tools, may support certain stages of the recruitment process, under the supervision of people.