Job Details

Medical Support Assistant (Advanced)

The Medical Support Assistant (Advanced) will actively review imaging related Community Care (aka Non-VA Care or Care in the Community) consults to determine if associated imaging orders need to be discontinued or completed. Locates outside reports, verifying completeness, upload reports into VISTA Imaging report management software, completes/closes orders, and flagging providers to review medical data. Works with Community Care staff and mission partners to correct incomplete or partial reports. Referencing the MISSION Act, determines if patient is eligible to receive care in the community if Imaging Service cannot provide services, excessive clinic appointment wait times, or patient travel time exceeds established standards. If patient is eligible, discusses options to the patient and works with the patient's healthcare provider to submit a Community Care consult. Documents patient's decision when opting in/out of care in the community in the patient's digital medical record.

The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Works alongside a multidisciplinary team consisting of physicians, nurses, health physicists, nuclear medicine technologists, and diagnostic radiologic technologists to manage the individual imaging modality's daily appointment grid and patient workflow.
• Uses knowledge of equipment capabilities, staff availability, and patient preparation instructions to determine the most efficient us of the daily appointment grid.
• Works with Patient Travel and Accounting staff to ensure medical documentation is complete so that authorized veterans receive appropriate travel pay.
• Runs daily orders pending and hold reports within radiology information systems (i.e. VISTA Imaging) to determine scheduling workload priorities.
• Contacts patients to schedule, re-schedule, and cancel imaging appointments.
• Works with Imaging Service staff to ensure imaging orders are protocoled by a professional staff member prior to the appointment date.
• Responsible for the clerical duties within the Imaging Service to include clinic reception, customer service, third party insurance screening & collection (i.e. Insurance Buffer Capture software), uploading and downloading digital images on medical grade CD/DVD.

Work Schedule: Monday through Friday 8:00 am to 4:30 pm. Subject to change by supervisor to meet facility needs.

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available.

Virtual: This is not a virtual position.

Functional Statement #: 520-00077-F

Permanent Change of Station (PCS): Not Authorized