Job Details

Claims Resolution Associate

Make a Real Difference Every Day: Looking to start a career where you can make a meaningful impact? As a Claims Resolution Associate, you'll be part of a supportive and collaborative team dedicated to helping customers through the claims process. Using innovative tools and technology, you'll provide outstanding service while helping customers navigate challenging situations with confidence and care.

What You'll Do

• Deliver compassionate, customer-focused service while building trust and strong relationships.
• Handle a high volume of inbound and outbound calls in a fast-paced call center environment. Up to 90% of your workday may be spent assisting customers by phone.
• Provide updates on claim status, answer questions, and ensure all customer interactions are accurately documented.
• Communicate with customers, vendors, repair facilities, rental agencies, and other third parties to gather or provide information.
• Assist with claim-related requests such as processing payments, scheduling inspections, arranging rental vehicles, and resolving complex claims-related concerns.
• Utilize multiple systems and online resources to efficiently support customers throughout their claims journey.

Work Schedule

• Monday – Friday: 7:00 AM CT – 9:00 PM CT
• Saturday: 7:00 AM CT – 5:00 PM CT

For this position:

• Work schedules will be assigned within our operating hours listed above and may start as early as 7:00 AM CT or as late as 1:00 PM CT.
• A commitment to working one weekend day (Saturday) is required.
• Training will be conducted Monday through Friday, 9:00 AM CT – 5:45 PM CT.
• Your permanent schedule will be assigned by the end of your fourth week of training. *Planned absences are not allowed during the first 5 weeks of training*

What We're Looking For

• Previous customer service experience preferred (1+ year).
• Ability to thrive in a fast-paced, high-volume environment while managing multiple tasks and priorities.
• Strong communication, organizational, and problem-solving skills.
• Empathetic, positive, and customer-focused mindset.
• Comfortable using technology and navigating multiple computer applications.
• Ability to work independently while also contributing to a team environment.

What's In It for You?

• Paid training
• Company-provided equipment (laptop, dual monitors, headset, and more)
• Competitive paid time off
• Tuition reimbursement
• Medical, dental, and vision benefits starting on day one
• 401(k) with company match and pension plan
• Volunteer opportunities and matching donation programs

Join a team that helps customers when they need it most while building a rewarding career with opportunities for growth and development.

Skills

Claims Administration, Claims Resolution, Compassion, Customer Communications, Customer Service, Problem Solving, Telephone Customer Service, Time Management

Compensation

Base compensation offered for this role is $18.00/hour.

The candidate(s) offered this position will be required to submit to a background investigation.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a reserve component.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.