Job Details

Remote Call Centre Appointment Scheduler

Company: Heartland Dental

Location: Remote (United States Based)

Employment Type: Full-Time

Salary: $28 - $42 USD per hour

About Heartland Dental

Heartland Dental is a leading Dental Support Organisation (DSO) dedicated to providing world-class, non-clinical administrative support to dentists, hygienists, and their teams. What started with a single dental practice has grown into a network supporting over 2,800 doctors in more than 1,700 locations across the United States. Our unique, doctor-led culture and business model empower dental professionals to focus on delivering the highest quality patient care while we manage the day-to-day administrative workflow. Our mission is to support dental teams as they serve their communities, enabling them to build exceptional careers and deliver outstanding value.

Job Overview

We are seeking a motivated and detail-oriented Remote Call Centre Appointment Scheduler to join our dedicated team. In this vital role, you will be a crucial first point of contact for patients, responsible for efficiently managing appointments across numerous supported dental practices. The ideal candidate is an exceptional communicator with a passion for delivering excellent customer service and the ability to thrive in a fast-paced, remote environment. This position offers flexibility with both day and night shifts available.

Key Responsibilities

• Professionally handle high volumes of inbound and outbound calls to schedule, confirm, and reschedule patient appointments.
• Accurately manage and coordinate appointment diaries for multiple dental practices, ensuring optimal scheduling and efficiency.
• Provide patients with essential information regarding dental services, practice locations, and appointment preparation.
• Meticulously update and maintain patient records within our database with a high degree of accuracy.
• Deliver an outstanding level of customer service, resolving patient enquiries with empathy and professionalism.
• Collaborate effectively with internal teams and dental practice staff to ensure a seamless patient experience.
• Consistently meet and exceed individual and team performance targets.

Qualifications and Skills

• Proven experience in a customer service, call centre, or appointment scheduling role is essential.
• Exceptional verbal and written communication skills with a professional and courteous telephone manner.
• Strong organisational and multitasking abilities, with a keen eye for detail.
• Proficiency in using computers and familiarity with CRM systems or scheduling software.
• A self-motivated individual with the discipline to work effectively in a remote setting.
• The flexibility to work various shift patterns to meet business needs, including days and/or nights.
• Previous experience in the dental or healthcare industry is highly desirable but not required.