Job Details

Social Service Supervisor

The Mississippi Department of Child Protection Services has a position available for a Supervisor position within Centralized Intake Screening Unit. This position will be remote-work status and can be housed in their county. This Social Service Supervisor position will support the Centralized Screening Unit for MDCPS, at State Office. In this position there will be sensitive information that is required to be handled confidentially in order to protect the client's rights, identity and privacy. The person in this position is responsible for receiving, reviewing and assessing reports of suspected child abuse and neglect. This involves gathering detailed information from reporters, evaluating the information to determine if it meets criteria for investigation, and ensuring reports are documented and screened promptly. This position plays a critical role in protecting children and assessing family needs by ensuring reports are screened appropriately and routed for investigation when necessary. Consulting with supervisors when reports require additional review or guidance. This position requires vital efficiency in handling a wide range of tasks, in a fast-paced work environment, that will include but is not limited the following job responsibilities:

• Manage incoming calls and ensure messages, emails, and phone calls are relayed accurately
• Develop and maintain a filing system

What you'll need to be successful:

• Understand micro, mezzo and macro level social work practice and how social, economic, and personal factors impact safety.
• Be committed to caring about people, their safety, well-being, and the larger profession of child welfare.
• Have efficient organizational and time management skills.
• Have very good oral and written communication skills.
• Be able to be flexible in thinking and problem solving.
• Be able to synthesize information in a clear and concise manner and assess according to agency policy, state statues and/or federal regulations.
• Have realistic expectations about the difficulty and challenges of the work.
• Have the ability to positively handle an often-unpredictable work environment.
• Be able to work effectively at multiple levels of the organization and with multiple organizations
• Be able to effectively use tools within Microsoft Office Suite (PowerPoint, Word, Excel).
• Be customer service driven with personal resilience and strong self-efficacy beliefs about the ability to work with all staff to produce positive outcomes.
• Have both physical and digital organizational skills
• Effective communication and attention to detail are essential to this position.

Preferred Qualifications Requires a Bachelors' Degree and 3-5 years of experience and 1-3 years of supervisory experience, and require MS social worker's license.