Job Details

Program Support Assistant (OA)

PD037690

Help

• Resolves problems associated with the data analyses, administrative and clerical work of the office.
• Complete range of program support which includes basic customer service skills, timekeeping, data analysis and graphing
• Provide administrative assistance to the Section Chief and will be expected to have a good working knowledge of the organization and patient care programs in Mental Health Services.
• Manages incoming phone calls from Veterans, provides programmatic information, and assists with managing cancellation calls and rescheduling
• Assists with Veteran communications during emergency events.
• Assists MHRRTP staff in communication and coordination with other services/programs who collaborate with MHRRTP (i.e. recreational therapy)
• Extract and analyze data from various databases, including, but not limited to VATAS, VSSC, VISTA and LEAF
• Collection, compilation and/or tracking of data and statistical information in support of the organization's program operations
• Schedules Veterans for upcoming group and individual therapy sessions as well as medication management appointments with MHRRTP NP
• Schedules MHRRTP intakes and coordinates staff schedules for participation in intake
• Collect, preparation of reports, program support and administrative assistance to VHA VR and MHRRTP
• Provides clerical support such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures, and similar information
• Maintains the appointment calendar, schedules appointments, reminds supervisor/staff members of the subject matter prior to meetings, and makes administrative arrangements as required
• Edits letters, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines and meeting minutes, develops standard or form letters and replies to inquiries
• Assist with timesheets, billing, payments for the Transitional Work component, as well as accounting for the VHA VR program
• Orders office supplies for PRRC staff.
• Monitors CWT VHA Vocational Rehabilitation and Psychosocial Rehabilitation and Recovery Center programs budgets and fiscal responsibility over FCPs
• Performs other related duties as assigned

Work Schedule: Monday through Friday 7:30 am to 4:00 pm. Subject to change by supervisor to meet facility needs.

This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized.

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized