Job Details

Billing/Follow-Up Specialist - Hospital Billing

Vancouver, WA | Administrative/Non-Clinical Support | Full Time

Remote | Full-Time | 1.00 FTE | Day Shift Pay Range: $19.62 - $29.44 per hour

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

If you're experienced in hospital billing and enjoy solving complex insurance issues, this is an opportunity to make a measurable impact without sacrificing flexibility. Join a mission-driven healthcare organization where your expertise helps ensure patients receive the care they need while keeping healthcare accessible and financially sustainable.

Why PeaceHealth. Why Now.

Work from home while helping hospitals get paid accurately and patients avoid billing delays. Your knowledge of hospital billing, insurance follow-up, and claims resolution directly impacts both patient experience and the financial health of our communities.

What's in it for you:

• 100% remote role with the stability of a leading nonprofit healthcare system.
• Meaningful work behind the scenes that helps patients navigate complex insurance and billing challenges.
• Independence and ownership over your accounts, appeals, and claim resolution efforts.
• Variety in your day by working across multiple facilities, payors, and reimbursement scenarios.
• Comprehensive benefits package, retirement contributions, paid time off, education support, and wellness resources.

Work Location Requirement: This is a remote position. Candidates must reside and perform work in Oregon, Washington, or Alaska and live within a one-hour drive of a PeaceHealth hospital campus.

What You'll Do

• Investigate and resolve denied, rejected, or unpaid hospital claims.
• Contact insurance companies to determine claim status and secure appropriate payment.
• Prepare and submit appeals for denied or underpaid claims.
• Research reimbursement issues and work toward timely resolution.
• Review account balances, missing payments, recoupments, and payment discrepancies.
• Track and manage a daily workload of assigned accounts.
• Process billing-related correspondence from patients and insurance companies.
• Partner with coding and revenue cycle teams when account corrections are needed.
• Identify recurring billing issues and help improve processes.
• Ensure claims are handled according to payor requirements and billing guidelines.
• Communicate professionally with patients, insurance representatives, and teammates.
• Maintain productivity, accuracy, and quality standards.

What You Bring

Required Qualifications

• High school diploma or equivalent.
• Two years of experience in medical billing, hospital billing, insurance claims follow-up, or accounts receivable follow-up.
• Knowledge of medical terminology.
• Knowledge of insurance billing processes, reimbursement guidelines, and payor requirements.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work independently in a remote environment with minimal supervision.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Keyboarding and 10-key skills.

Also Considered

• Formal medical billing coursework or accredited medical coding education may be considered in place of some experience requirements.
• Associate degree.
• Coding knowledge.
• Epic experience.

Preferred Certifications

• Medical Billing Certificate.
• Certified Revenue Cycle Representative (CRCR).
• HealthStream Badge.

Benefits & Perks

PeaceHealth is committed to supporting the whole person. Eligible caregivers have access to:

• Medical, dental, and vision coverage
• 403(b) retirement plan with employer contributions and matching
• Generous paid time off
• Employer-paid life and disability insurance
• Optional additional insurance coverage
• Tuition reimbursement and continuing education assistance
• Wellness programs and resources
• Expanded Employee Assistance Program (EAP)
• Mental health and emotional wellbeing support

About PeaceHealth

At PeaceHealth, our caregivers are united by a shared mission to improve the health and wellbeing of the communities we serve. We value respect, compassion, collaboration, and inclusion, and we're committed to creating an environment where every caregiver can thrive.

For full consideration, please attach a current resume with your application.

PeaceHealth is an Equal Opportunity Employer committed to inclusivity, respect for diversity, and cultural humility. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.